The Consumer Journey: What Comes Next? Read the latest issue of FOCUS magazine

ISSUE #68 – The latest issue of FOCUS explores the theme of the Customer Journey, putting together features and interviews with various actors in Singapore. Featuring a zoom on the retail & hospitality sector, as well as other domains from finance to healthcare, and perspectives from key actors in Singapore from Singapore Tourism Board to Changi Airport Group, discover how different players are mapping the customer journey, deploying new technologies, new strategies to engage. Read the latest issue here.



The Guest Editor’s NoteIsaline Duminil, introduces the issue

The Patron Member InterviewIn Great Spirits & Convivialité with Cédric Retailleau of Pernod Ricard

Putting Singapore on the MapInterview with Singapore Tourism Board

Fashion-Forward Little TreasuresInterview with Stéphanie Lemaire of Château de Sable

Brick-and-Mortar Gets An UpgradeInterview with Chloé Cortinovis of Bienvenue

Luxury & the New Era of PersonalisationInterview with Jean-Baptiste Calais of Customer Experience Group

Customer Relationship: Is it still possible to innovate?Thomas Vermersch of Moskitos answers

Tipsy Tech: Chatbots & WineInterview with Clément Hochart of Epicurio

The Consumer in the Age of DataSeb Lepez of Jolt Digital shares

Welcome to ChangiInterview with Changi Airport Group

France Takes to the SkiesInterview with Nicolas Ricard of Air France KLM

At the Epicentre of Heritage & EleganceInterview with Christian Westbeld of Raffles Hotel Singapore

Seeing the World as Customers DoInterview with Leo Costes of AXA Insurance

A Consumer-Centric Duty of CareJuliana Gim of International SOS shares

The Learning Journey: Engage to ImpactSudhir Nair of Creative Leadership in Asia walks us through

Customer Experience in B2B2CA look at the new Sodexo APAC House with Johnpaul Dimech



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FOCUS Magazine — Issue #1 2019 “The Consumer Journey Issue