ISSUE #68 – The latest issue of FOCUS explores the theme of the Customer Journey, putting together features and interviews with various actors in Singapore. Featuring a zoom
ISSUE #68 – Juliana Gim (pictured below), Managing Director, International SOS Singapore and Government Services, Asia, shares how the company is driving better consumer experience, the International SOS way.
ISSUE #68 – Leo Costes (pictured below), Managing Director, Retail & Chief Customer Officer, AXA Insurance shares with us the AXA approach to customer experience. How and when
ISSUE #68 – Christian Westbeld (pictured below), General Manager of Raffles Hotel Singapore, shares with us more on the restoration process of the architecturally striking 130-year old structure, and the
ISSUE #68 – Nicolas Ricard (pictured below), Country Manager, Air France-KLM Singapore talks tech, new digital initiatives, and what the Air France experience is about. What are the challenges
ISSUE #68 – Clément Hochart (pictured below), CEO and Co-Founder of Epicurio, shares with us how the start-up has evolved and how it is incorporating tech in its business. Epicurio,
ISSUE #68 – Mr Dennis Yim, Director, Corporate & Marketing Communications, Changi Airport Group shares how Changi approaches the airport experience and how it is a destination in its own
ISSUE #68 – Thomas Vermersch (pictured below), Director APAC, Moskitos, walks us through the new customer experience journey – the trends, the challenges, and what retail brands can look at to
ISSUE #68 – Jean-Baptiste Calais (pictured below), South-East Asia & Oceania Director of Customer Experience Group, the alliance of five agencies, shares about moving from a transactional model towards a personalised
