ISSUE #68 – The latest issue of FOCUS explores the theme of the Customer Journey, putting together features and interviews with various actors in Singapore. Featuring a zoom on the retail & hospitality sector, as well as other domains from finance to healthcare, and perspectives from key actors in Singapore from Singapore Tourism Board to Changi Airport Group, discover how different players are mapping the customer journey, deploying new technologies, new strategies to engage. Read the latest issue here.
The Guest Editor’s Note – Isaline Duminil, introduces the issue
The Patron Member Interview – In Great Spirits & Convivialité with Cédric Retailleau of Pernod Ricard
Putting Singapore on the Map – Interview with Singapore Tourism Board
Fashion-Forward Little Treasures – Interview with Stéphanie Lemaire of Château de Sable
Brick-and-Mortar Gets An Upgrade – Interview with Chloé Cortinovis of Bienvenue
Luxury & the New Era of Personalisation – Interview with Jean-Baptiste Calais of Customer Experience Group
Customer Relationship: Is it still possible to innovate? – Thomas Vermersch of Moskitos answers
Tipsy Tech: Chatbots & Wine – Interview with Clément Hochart of Epicurio
The Consumer in the Age of Data – Seb Lepez of Jolt Digital shares
Welcome to Changi – Interview with Changi Airport Group
France Takes to the Skies – Interview with Nicolas Ricard of Air France KLM
At the Epicentre of Heritage & Elegance – Interview with Christian Westbeld of Raffles Hotel Singapore
Seeing the World as Customers Do – Interview with Leo Costes of AXA Insurance
A Consumer-Centric Duty of Care – Juliana Gim of International SOS shares
The Learning Journey: Engage to Impact – Sudhir Nair of Creative Leadership in Asia walks us through
Customer Experience in B2B2C – A look at the new Sodexo APAC House with Johnpaul Dimech
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FOCUS Magazine — Issue #1 2019 “The Consumer Journey Issue”